Clear agreements, respectful support

Terms, cancellation & privacy

This page explains how Luxia Prevention & Coaching provides its services, how bookings and cancellations work, and how your personal data is protected.

Effective 29 September 2026Version 2026-09-29

01 · Terms of service

Services built around clarity and care

Provider

Luxia Prevention & Coaching, Olga Pawlak-Wojcik, Roeselare, Belgium. Company number (KBO/BCE): 1032.415.045. Email: luxiapc@outlook.com.

Scope and nature of services

Luxia provides individual coaching, personal and professional development consultations, training and workshops, workplace prevention and safety consultations, and services for individual and business clients.

Coaching is developmental and supportive. It is not psychotherapy, medical treatment, or psychological or psychiatric diagnosis. Clients remain responsible for their own decisions and actions.

Confidentiality and responsibility

Information shared during the coaching or consulting relationship is treated as confidential, except where disclosure is required by applicable law. Luxia performs services with due care and professionalism, but cannot guarantee a specific result because outcomes also depend on the client’s engagement and actions.

02 · Booking & cancellation

Simple rules that protect everyone’s time

Booking and payment

Paid appointments are confirmed after successful online payment. Free introductory consultations require explicit confirmation by Luxia. Payments are processed through the payment system shown during checkout, and a confirmation is sent when the relevant booking requirements are complete.

Cancellation and rescheduling

You may cancel or reschedule without charge up to 24 hours before the session. If notice is given less than 24 hours before the scheduled start, the fee is non-refundable and the session is treated as delivered. To request a change, email luxiapc@outlook.com and include the booking details.

Late arrival and session format

Sessions start at the agreed time. If a client arrives late, the session is not extended and unused time is forfeited. Sessions take place online or in another format agreed in advance. A standard coaching session lasts 60 minutes.

Packages

For multi-session packages, the first appointment is booked online and later dates are arranged individually during the coaching process.

Statutory withdrawal rights

Consumers who conclude a service contract online generally have a 14-day statutory right of withdrawal under applicable EU and Belgian law. If you expressly request a service to begin during that period, you may have to pay for the part already performed; once the service has been fully performed following the legally required request and acknowledgement, the withdrawal right may end. The 24-hour appointment policy does not limit any mandatory consumer rights. To exercise a statutory right of withdrawal, send an unambiguous statement to luxiapc@outlook.com.

03 · Privacy notice

Your data, handled transparently

Controller and purposes

The data controller is Luxia Prevention & Coaching. Personal data submitted through the website or during booking is used to answer enquiries, contact people interested in services, provide coaching, consulting and training, manage billing and accounting, and comply with legal obligations.

Legal bases and data categories

Processing may rely on consent, performance of a contract or pre-contractual steps, a legal obligation, or Luxia’s legitimate business interests (Article 6(1)(a), (b), (c) and (f) GDPR). Data may include your name, email address, phone number, information voluntarily supplied in a form, and information necessary to provide services and issue invoices.

Retention and recipients

Data is kept only as long as necessary to answer enquiries and provide services, for periods required by Belgian tax and accounting law, or until consent is withdrawn where consent is the legal basis. Necessary data may be shared with hosting, email, online payment and accounting providers, which process it only to deliver their services.

Your rights

You may request access, correction, deletion, restriction, portability, or object to processing, and may withdraw consent at any time where applicable. You may also complain to the Belgian Data Protection Authority (GBA/APD). Contact Luxia at luxiapc@outlook.com to exercise your rights.

Security

Luxia applies appropriate technical and organisational safeguards designed to protect personal data from unauthorised access, loss, misuse or disclosure.

04 · Cookies & legal information

Website use and ownership

Cookies

Cookies are small text files stored on a device. They may be used for essential website operation, preference storage, anonymous statistics and service improvement. You can change cookie settings in your browser, although restricting cookies may affect some functions.

Intellectual property

Website texts, graphics, logos, photographs and educational materials are protected by intellectual property law and are owned by Luxia or used with permission. Copying, distributing or reusing them without prior written permission is prohibited.

Website disclaimer

Luxia works to keep website information accurate and current but cannot guarantee that every item is error-free or always complete. Website content is informational and is not medical, psychological, legal or financial advice.